We have legal practice management software and various bits and pieces but if you asked what is it that really runs our business I would have to say ASANA. Asana is project management software for want of a better description. It is a lot more and it is still free for <15 users. This is how we use it. 1. every file is a single project. 2. templates for the different sorts of matters. eg the 83 steps in a residential conveyance are listed out there 3. using tags to create different lists 4. using tags to create different calendars 5. all mail, faxes (yes lawyers still have to use them), email to generic address is automatically routed to an incoming correspondence project. 6. metrics for the business 7. accounts 8. assigning tasks between staff members 9. phone messages 10. accounts payable 11. admin - new staff member template outlines who does what and when 12. file notes and emails relating to conditions or legal deadlines 13. No one has private to do lists, they are in ASANA. We can look at everyone and everything that is going on quickly. 14. Every boring recurring tasks go in there, eg fill photocopier The My Tasks function is however lives. If someone is away sick it is so easy to see what they neet that day. What do you use and how do you use it?